How do I create an account?
When you open the app, tap the Create Account button and follow the steps to sign up.
What is the ‘Default currency’?
Independent Reserve offers 4 fiat currencies for trading crypto - AUD, SGD, NZD, and USD. The default currency setting allows you to choose which currency all crypto prices in the app are displayed in.
How do I choose my default currency?
Tap the hamburger menu icon at the top left of the screen, and tap the Default currency menu item. Your selected currency will be highlighted and can be changed at any time.
How do I deposit SGD/NZD/USD?
SGD: Currently, only Singapore customers can deposit SGD. To deposit, on the Wallet screen, tap Deposit and select either PayNow or FAST. By tapping on either, you can view the details required to make the deposit.
NZD: Deposits in NZD are not available to customers in Singapore and Australia at this time. To proceed, navigate to the Wallet section in the menu and select NZD from the list of currencies. In the pop-up menu, tap Deposit and then tap Proceed. This will redirect you to your Independent Reserve account on the website, where you can find the necessary deposit details.
USD: Currently, only Singapore customers can deposit USD. On the Wallet screen, tap Deposit and select TT. Once selected, you can view the bank account details required for the deposit.
How do I deposit cryptocurrencies?
On the Wallet screen, tap Deposit and select Deposit crypto. Select the crypto you want to deposit, and the deposit address will be displayed alongside a QR code. Tap Copy address or scan the wallet address and paste it into the wallet or platform you’re sending the crypto from.
Note: If you are depositing cryptocurrencies that require a Memo or Tag, this information will be displayed alongside the Wallet Address.
Note: For Singapore customers, all incoming cryptocurrency deposits must be verified to comply with MAS Travel Rule requirements. What is the Travel Rule?
How do I withdraw cryptocurrencies?
On the Wallet screen, navigate to the Assets tab and tap the crypto you want to withdraw. On the pop-up, tap Withdraw and enter the address to which you would like to withdraw.
How do I withdraw fiat (e.g. AUD/SGD/NZD/USD) into my bank account?
Note: Singapore customers can only withdraw SGD and USD, but they cannot withdraw AUD or NZD.
Navigate to Wallet and under the Assets tab, tap on the fiat currency you want to withdraw. In the pop-up, click Withdraw and enter the details to request your withdrawal.
Where are my small balances?
When viewing the assets in your Wallet, tap the Filter. At the bottom, you can disable the Hide small crypto balances option, and tap Save to see small crypto balances under the Assets tab.
How do I place an order?
On the Markets screen, tap the Trade button, next to the token you wish to buy or sell.
On the Buy/Sell screen, you can choose your order type - market or limit order - and the desired cryptocurrency you would like to trade.
Under the Pay with section, your available balance will be displayed. Use the keypad or tap one of the preset amounts to enter the amount to trade.
Note: There are maximum order limits for each token. To trade larger volumes, please use the Buy/Sell screen on our website or contact the OTC desk.
To continue with the order, tap Preview order at the bottom of the screen.
Can I place other order types?
Currently, you can place market and limit orders on the mobile app. If you wish to place more advanced order types, such as leverage trading, please use our website instead.
How do I view my transaction history?
On the Wallet screen, navigate to the Transactions tab to view your fiat and crypto transaction history. Filter by currencies, transaction types, and date range by using Filter.
Note: To view more information about a specific transaction, tap it. If you wish to download this, please use the website portal.
Why do I have to log in every time? Can’t the app remember my login data.
The mobile app will only remember your login details if you enable biometric (fingerprint or Face ID) security. To enable it, once logged in, tap the hamburger menu icon at the top left of the screen, and then tap Security. If your device supports biometric security, you can enable it here.
Why can’t I log in?
If you’re an existing user and are experiencing issues logging in, please visit our mobile trouble logging in page. If this does not resolve your issues, please fill out our unable to log on form. This will be the fastest route to resolving login issues. Alternatively, send us an email at support@independentreserve.com.
I’m having some other issues
If there are persistent issues, please delete and reinstall the app. If they’re not resolved, send us an email at support@independentreserve.com.