Independent Reserve, The Cryptocurrency Exchange Go to the main page
  • Business Business
    • Adviser Program Education, CPD course & support
    • OTC desk Large trades, deep liquidity
    • Security World-class security
    • API Programmatic access
    • KPMG tax estimator Create your tax report
    • 24/7 support Here when you need us
    • Fees Simply lower fees
    • Affiliates Refer & earn
    Your trusted crypto partner
    Solutions built for businesses, institutions and family offices.
    View all
  • Personal Personal
    • Invest in crypto Buy & sell crypto
    • AutoTrader Recurring buys & DCA
    • SMSF accounts Invest with your super
    • Mobile app For iOS & Andriod
    • Security World-class security
    • Wallet Send, receive & store
    • High-net-worth Solutions for HNWIs
    • KPMG tax estimator Create your tax report
    • 24/7 support Here when you need us
    • Fees Simply lower fees
    Crypto investing done right
    A suite of products and services to invest in crypto with confidence.
    View all
  • OTC OTC
  • Markets Markets
    • Bitcoin
    • Ethereum
    • Ripple (XRP)
    • Tether USD
    • Cardano
    • Aave
    • Basic Attention Token
    • Bitcoin Cash
    • Compound
    • Dai
    Access to top cryptocurrencies
    Buy and sell the world's most liquid and traded cryptocurrencies.
    View all
  • Help Help
    • Help
    • Blog
    • Knowledge base
    • FAQs
    • Fees
    • Our security
    Help, education and transparency
    From beginners to experts, we’ve got all the support and education you need.
  • About About
    • About us
    • Our fees
    • Our security
    Learn about Independent Reserve
    Australia’s trusted and secure crypto exchange since 2013.
Log in Create your account

Mobile App FAQ

  • Home
  • Help
  • Mobile App FAQ

Currently, account creation is only available via the Independent Reserve website. To access the site via our app, tap Settings in the navigation menu, followed by Create Account.

Independent Reserve offers 4 fiat currencies you can trade crypto against - AUD, SGD, NZD, and USD. The default currency setting allows you to choose which currency all crypto prices in the app will be shown against.

Tap Settings in the navigation menu, and at the top in line with Default Currency, tap either AUD, NZD, SGD, or USD. Your selected currency will be highlighted and can be changed at any time.

Enabling this option will hide other fiat currencies (apart from the Default Currency) from the Wallet screen. Eg if AUD is your Default Currency , SGD, NZD, and USD will be hidden from the Wallet screen.

Tap Wallet in the navigation menu, and select AUD | Australian Dollar on the list of currencies. Tap Deposit in the pop-up menu and then select the PayID/Osko tab. Your PayID address will be displayed which will have the option to be copied to your clipboard. Use this address when completing a PayID/ Osko transaction via your banking app. If a reference/message code is displayed on this page, ensure you add it to the PayID payment on your internet banking for our system to identify your deposit.

Tap Wallet in the navigation menu, and select AUD | Australian Dollar on the list of currencies. Tap Deposit in the pop-up menu and then select the Bank transfer tab. The bank account details will be displayed which will have the option to be copied to your clipboard. Make sure to add the Reference exactly as shown when completing the transaction via your banking app.

Tap Wallet in the navigation menu, and select either SGD/NZD/USD in the list of currencies. Tap Deposit in the pop-up menu and then click Proceed. This will take you to your Independent Reserve website account where you can see the deposit details needed to proceed.

Tap Wallet in the navigation menu, and select your desired cryptocurrency in the list. Tap Deposit in the pop-up menu. The crypto wallet address will be displayed alongside a QR code. Tap Copy address or scan the wallet address and paste it into the wallet or platform you’re sending the crypto from.

IR Mobile App deposit screen with highlighted QR code and 'Copy address' button

Note: If depositing cryptocurrencies that require a Memo or Tag, you will find this alongside the Wallet Address.

Currently, cryptocurrency withdrawals are only available via the Independent Reserve website. The app can direct you to the appropriate screen to do this.

Tap Wallet in the navigation menu, and select the desired cryptocurrency in the list. Tap Withdraw in the pop-up menu. Under the notification message, tap Proceed to be directed to the Independent Reserve website to request a withdrawal.

Currently, fiat withdrawals are only available via the Independent Reserve website. The app can direct you to the appropriate page to do this.

Tap Wallet in the navigation menu, and select the desired fiat currency in the list. Tap Withdraw in the pop-up menu. Under the notification message, tap Proceed to be directed to the Independent Reserve website to request a withdrawal.

The Wallet screen shows your available fiat balance whilst the Portfolio screen shows the total value of all your holdings.

When viewing the currencies in your Wallet, swipe to the left to see your small balances.

Tap Markets in the navigation menu, followed by the cryptocurrency you would like to see the trading volume of. You will be taken to a screen where you will find the Volume traded in the last 24 hours as well as the High and Low prices.

Note: The High and Low prices are shown for the selected date ranges, although the Volume traded is always for the last 24 hours.

Tap Trade in the navigation menu, this will direct you to the Market Order screen. Select whether the order is a Buy or a Sell, your selection will be highlighted at the top. Tap the drop-down menu to select the cryptocurrency you would like to trade.

Your available balance will appear in the top label - these are funds that are able to be traded. Enter your Spend or Sell amount. You have the option to use all available funds by tapping Max.

Your balance will show in the bottom label, this shows how many units of the currency you’re trading into that you currently hold.

Note: There are maximum order sizes per coin. To trade larger volumes please use the website trade screen.

To process the order, tap Buy or Sell at the bottom of the screen.

Currently, only market orders can be placed on the mobile app. If you wish to place more advanced order types, please use the trade screen from a browser.

Tap Settings in the navigation menu. Tap Transaction History near the top of the screen. Filter through currencies and transaction types by using the drop-down menus at the top of the screen.

Note: To view more information about your transaction history, swipe the screen to the left.

Currently, your referral code can only be found on the Independent Reserve website. To access the website via the mobile app, tap Settings in the navigation menu, followed by your user name at the top left of the screen. This will take you to the settings page on the Independent Reserve website where you can then tap on the Referral Program tab to find your code.

IR Mobile App settings screen with highlighted account

Tap Settings in the navigation menu, lower on the list you will find Appearance. Select either Auto, Light or Dark mode and your preferred setting will be highlighted. Auto will follow your system preference.

If you’re an existing user and are experiencing issues logging in, please visit our mobile trouble logging in page. If this does not resolve your issues, please fill out our unable to log on form. This will be the fastest route to resolving login issues. Alternatively, send us an email at support@independentreserve.com.

If there are persistent issues, please delete and reinstall the app. If they’re not resolved, send us an email at support@independentreserve.com.

Help page
  • How to start trading
  • FAQ
  • Mobile app FAQ
  • Fee schedule
  • Support
  • Knowledge base
  • Privacy Policy
  • Privacy Collection Notice
  • Terms & Conditions
  • Anti Money Laundering (AML) Policy

Start trading

Log in Get started
Buy crypto with your SMSF
Learn more here

Trade

  • Buy crypto
  • Sell crypto

About

  • About us
  • Careers
  • General enquiries
  • Media enquiries

Help

  • API
  • Blog
  • EOFY
  • FAQs
  • Fees
  • Knowledge base
  • News
  • Protect your account
  • Security

Region

  • Australia Australia
  • New Zealand New Zealand
  • Singapore Singapore
  • Global Global

Social

  • Follow us on LinkedIn
  • Follow us on Twitter
  • Like us on Facebook
  • Submit to Reddit
  • Follow us on Instagram
  • Follow us on TikTok
  • Watch on YouTube

We’re certified

Blockchain Australia Gold Certified Digital Currency Business ISO27001 Certified Company
We are registered as a Digital Currency Exchange (DCE) with AUSTRAC: DCE-100461150-001

We’re members of

Access industry member Blockchain Association Singapore Singapore Fintech Association
Independent Reserve, The Cryptocurrency Exchange
© 2023 Independent Reserve Pty. Ltd. ABN 46 164 257 069
  • Terms & conditions
  • Privacy collection notice
  • Privacy policy
  • Anti money laundering (AML) policy
  • PGP key

Independent Reserve SG Pte. Ltd. holds a Major Payment Institution License (License Number: PS20200517) for providing Digital Payment Token Services under the Payment Services Act 2019.

RISK WARNING ON DIGITAL PAYMENT TOKEN SERVICES

The Monetary Authority of Singapore (MAS) requires us to provide this risk warning to you as a customer of Independent Reserve. Before you pay Independent Reserve any money or DPT, you should be aware of the following.

1. Independent Reserve is licensed by MAS to provide DPT services. Please note that this does not mean you will be able to recover all the money or DPTs you paid to Independent Reserve if our business fails. 2.You should not transact in the DPT if you are not familiar with this DPT. This includes how the DPT is created, and how the DPT you intend to transact is transferred or held by Independent Reserve. 3. You should be aware that the value of DPTs may fluctuate greatly. You should buy DPTs only if you are prepared to accept the risk of losing all of the money you put into such tokens. 4.You should be aware that Independent Reserve, as part of its licence to provide DPT services, may offer services related to DPTs which are promoted as having a stable value, commonly known as “stablecoin”.

    • Adviser Program
    • OTC desk
    • Security
    • API
    • KPMG tax estimator
    • 24/7 support
    • Fees
    • Affiliates
    • View all features
    • Invest in crypto
    • AutoTrader
    • SMSF accounts
    • Mobile app
    • Security
    • Wallet
    • High-net-worth
    • KPMG tax estimator
    • 24/7 support
    • Fees
    • View all features
  • OTC
    • Bitcoin
    • Ethereum
    • Ripple (XRP)
    • Tether USD
    • Cardano
    • Aave
    • Basic Attention Token
    • Bitcoin Cash
    • Compound
    • Dai
    • View all coins
    • Help
    • Blog
    • Knowledge base
    • FAQs
    • Fees
    • Our security
    • About us
    • Our fees
    • Our security
Log in Create your account