Support

If you’re an existing client and are having trouble logging in, the fastest resolution is via our unable to logon form. Alternately send us an email at support@independentreserve.com.

If you are able to login, please request assistance via our support screen. This allows you to send us messages securely, protecting any sensitive data related to your account.

If you are a new user, you can email us at support@independentreserve.com.

Please note that we will never ask you for your password and it is never safe to give out your password.

Deposits

Independent Reserve facilitates trading Bitcoin, Ethereum, Ripple, Tether USD, Cardano, Aave, Basic Attention Token, Bitcoin Cash, Compound, Dai, Dogecoin, Polkadot, EOS, Ethereum Classic, The Graph, Chainlink, Litecoin, Decentraland, Polygon, Maker, OMG Network, Perth Mint Gold Token, The Sandbox, Synthetix Network Token, Solana, Uniswap, USD Coin, Stellar Lumens, yearn.finance and 0x in four fiat currencies: AUD, USD, NZD and SGD.

International clients may deposit USD or NZD directly via SWIFT transfer.

You can view our latest exchange rates in the FX Rates section of this page.

Australian customers may deposit AUD funds via Electronic Funds Transfer. Electronic Funds Transfer Deposits are generally processed within 1-2 business days. Once your account is verified, you will be issued a unique deposit reference to include on all of your electronic funds deposits. After the deposit is processed, an email will be sent notifying you that the funds are available in your account.

Electronic Funds Transfer deposits of AUD 100 .00 and above are free. Deposits below this amount incur a AUD 0 .99 fee. Electronic Funds Transfer deposits are usually processed within one business day, but please allow at least two business days before contacting our support staff. Please note that banks do not process Electronic Funds Transfer transactions on weekends or public holidays.

Deposits made by Electronic Funds Transfer that do not contain your unique deposit reference may attract an Incorrect / Missing Reference fee.

See the Fee Schedule for a list of all fees and charges.

Customers in Australia can make instant AUD deposits via the Osko system using Independent Reserve's PayID. Depending on the PayID you are assigned, we may also provide a reference/description code that you will need to include on the transfer. If you see no reference code on the Independent Reserve PayID deposit screen, then no reference code is required. Osko deposits up to $ 20,000 .00 made during a 24 hour period will be processed and credited to your account instantly. Larger deposits will be credited to your account within 1 business day.

After the deposit is processed, an email will be sent notifying you that the funds are available in your account.

Osko deposits above $ 100 .00 are free.

See the Fee Schedule for a list of all fees and charges.

International clients may deposit funds into our USD or NZD bank account account via SWIFT transfer.

It is essential that the source of the funds are held in an account name matching that of your Independent Reserve account. Funds received from a different account name can not be credited to your account.

Before initiating a transfer, it is necessary to create a Pending International Transfer via the Accounts screen. This allows us to quickly identify the source of the funds and correctly credit them to your account. There may be a delay in crediting funds to your account if funds are sent without a Pending International Transfer.

SWIFT details are available on the Accounts screen. SWIFT transfers typically take 2-3 business days before funds are available to you. Please allow at least 3 business days before making an enquiry regarding funds not yet appearing in your account.

Independent Reserve does not control the conversion rate used for funds received in currencies other than USD or NZD, so it is recommended that funds be transmitted in USD or NZD.

USD or NZD deposits of $ 5,000 .00 and above are free. Deposits below this amount incur a $ 15 .00 fee in the currency you send, which will appear in your Independent Reserve account.

See the Fee Schedule for a list of all fees and charges.

Clients may deposit cryptocurrencies directly to their Independent Reserve account via the Accounts screen. You will be given a unique wallet address to send funds to. Once your cryptocurrencies have been sent, you should see the funds appear in your account after approximately 10-15 minutes, marked as ‘unavailable funds’. It takes approximately 20 minutes (see confirmations below) for the transfer to be confirmed by the network and for the funds to become available for trading.

You can find your wallet address in the Deposit Wallets tab in the Accounts screen or by clicking the deposit link in line with the currency you’re depositing. You may generate a new wallet address at any time via the Deposit Wallets tab.

For a transaction to be considered final, we require a certain number of confirmations on the blockchain. These differ per cryptocurrency:

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Withdrawals

Withdrawals from your AUD, USD, NZD or SGD account are initiated from the Accounts screen. Funds may be transferred in AUD, USD, NZD or SGD, to bank accounts held in supported countries, providing the account name matches that of your Independent Reserve account. We are unable to transfer funds to a bank account that is held in another person or entity’s name.

AUD withdrawals to Australian accounts are free, and are typically processed the next business day.

In the case of withdrawing from your Independent Reserve USD account to an Australian AUD bank account, we will first convert the funds into AUD. You can view our latest exchange rates in the FX Rates section of this page. International or non AUD withdrawals incur a $ 20 .00 fee. It takes typically 2-3 business days before the money is received in your account. Minimum withdrawal amount is $ 50 .00

See Fee Schedule for a list of all our fees and charges. Please be aware that in some cases your bank, or an intermediary bank may charge additional fees outside of our control.

For your protection, all withdrawals are approved manually by Independent Reserve before being processed. We realise this may cause some inconvenience, but please consider that we do this in the interests of your security.

If you have entered incorrect bank account details for any transactions, please contact us immediately via our secured Support screen.

To withdraw any cryptocurrency from your Independent Reserve account, follow the prompts via the Accounts screen. You will be prompted to enter an address where we will send the cryptocurrency. Once you have specified the address and amount, you will see a transaction appear in the Pending state, and that amount will no longer be available for you to trade.

For your protection, certain cryptocurrency withdrawals may be flagged for manual review by our staff before being processed. We realise this may cause some inconvenience as some transactions may take several hours to be approved, but please consider that we do this in the interests of your security. Once we have approved the withdrawal, you should see the cryptocurrency arrive in your own wallet within seconds. The transaction status will be updated to show the progress of the transfer.

In some cases, Independent Reserve may request your bank account details. We will make a small deposit to that account, requesting proof of that deposit before approving your cryptocurrency withdrawal. We do this to mitigate the risk of identity theft and comply with Australian AML regulations and apologise for any inconvenience or delay this may cause.

Cryptocurrency Minimum withdrawal amount
Bitcoin BTC 0
Ethereum ETH 0
Ripple XRP 0
Tether USD USDT 0
Cardano ADA 0
Aave AAVE 0
Basic Attention Token BAT 0
Bitcoin Cash BCH 0
Compound COMP 0
Dai DAI 0
Dogecoin DOGE 0
Polkadot DOT 0
EOS EOS 0
Ethereum Classic ETC 0
The Graph GRT 0
Chainlink LINK 0
Litecoin LTC 0
Decentraland MANA 0
Polygon MATIC 0
Maker MKR 0
OMG Network OMG 0
Perth Mint Gold Token PMGT 0
The Sandbox SAND 0
Synthetix Network Token SNX 0
Solana SOL 0
Uniswap UNI 0
USD Coin USDC 0
Stellar Lumens XLM 0
yearn.finance YFI 0
0x ZRX 0

Trading

Trading is the process of buying and selling cryptocurrency for AUD, USD, NZD and SGD.

Independent Reserve facilitates trading cryptocurrency in four fiat currencies: AUD, USD, NZD and SGD.

Independent Reserve features a multi-currency order book which automatically converts all open orders into your currency of choice. This means that you can take advantage of the full pool of open orders to always get the best possible price when trading cryptocurrency, as someone using AUD can transparently buy cryptocurrency from another user who trades in USD or NZD, and vice versa.

You can view our latest exchange rates in the FX Rates section of this page.

Independent Reserve supports six order types:

Limit Buy

A limit buy is an order to buy cryptocurrency at no more than the specified price per cryptocurrency unit. A limit buy is not always executed immediately, but may remain open on the Order Book until it is either matched against one or more sell orders, or it is cancelled. It is possible that a limit buy is partially filled, then cancelled. The price paid per cryptocurrency unit for a limit buy is always less than or equal to the specified limit. The price will never be above the specified limit.

Stop Limit Buy

A stop limit buy is a limit buy order, which will only trigger and become active if the best sell price on the order book reaches the specified stop price. If the stop price is not reached, then the stop limit buy order will remain untriggered indefinitely.

Limit Sell

A limit sell is an offer to sell cryptocurrency at no less than the specified price per cryptocurrency unit. A limit sell is not always executed immediately, but may remain open on the Order Book until it is either matched against one or more buy orders, or it is cancelled. It is possible that a limit sell is partially filled, then cancelled. The price paid per cryptocurrency unit for a limit sell is always greater than or equal to the specified limit. The price will never be below the specified limit.

Stop Limit Sell

A stop limit sell is a limit sell order, which will only trigger and become active if the best buy price on the order book reaches the specified stop price. If the stop price is not reached, then the stop limit sell order will remain untriggered indefinitely.

Market Buy

A market buy is an order to buy cryptocurrency at the market price. The market price, in this case, is the weighted average of the lowest limit sells sufficient to fill the order. In the simplest case, the lowest limit sell is equal to the market price if that order has sufficient volume available to fill the market buy. If the lowest limit sell has insufficient volume, then the market buy will be partially filled by that limit sell, and subsequently higher limit sells will fill the remaining volume ordered until the order is full. Therefore, it is common that one market buy may be filled by multiple limit sells. The price paid to fill the order will be the weighted average of all the limit sells that filled the order. Other things to note:

  • A market buy is always matched against open limit sells and executed immediately.
  • If there are no open limit sells, the market buy will not wait to be executed, but immediately be closed as unfilled.
  • It is possible that a market buy may be partially filled and then closed due to no more available limit sells.
  • A market buy that fills multiple orders and will result in increasing the price more than 10 % will be closed as partially filled and rejected at the point where the price has moved 10 % higher than the first matched limit sell order.

Market Sell

A market sell is an offer to sell cryptocurrency at the market price. The market price, in this case, is the weighted average of the highest limit buys sufficient to fill the order. In the simplest case, the highest limit buy is equal to the market price if that order has sufficient volume available to fill the market sell. If the highest limit buy has insufficient volume, then the market sell will be partially filled by that limit buy, and subsequently lower limit buys will fill the remaining volume ordered until the order is full. Therefore, it is common that one market sell may be filled by multiple limit buys. The price paid to fill the order will be the weighted average of all the limit buys that filled the order. Other things to note:

  • A market sell is always matched against open limit buys and executed immediately.
  • If there are no open limit buys, the market sell will not wait to be executed, but immediately be closed as unfilled.
  • It is possible that a market sell may be partially filled and then closed due to no more available limit buys.
  • A market sell that fills multiple orders and will result in decreasing the price more than 10 % will be closed as partially filled and rejected at the point where the price has moved 10 % lower than the first matched limit buy order.

AutoTrader

AutoTrader is a unique framework for trading strategies using predefined strategy templates. Strategies can be created to perform various automated tasks, such as an AutoBuy dollar cost averaging strategy.

For more information on AutoTrader and the available strategies, see AutoTrader help.

FX Rates

Independent Reserve uses competitive exchange rates for all currency conversions used during multi-currency trading. Please note, that these rates are continually changing and may be slightly different when your trade is processed.

  AUD USD NZD SGD
1AUD = 1 0.63880000 1.12840000 0.91300000
1USD = 1.55290000 1 1.75940000 1.42350000
1NZD = 0.87910000 0.56370000 1 0.80580000
1SGD = 1.08650000 0.69680000 1.23100000 1

Referral Program

Our Affiliate Program allows you to become a part of the success of Independent Reserve and earn real money in the process.

Join our Affiliate Program and invite your friends to earn a 50 % revenue share of all brokerage fees paid by the person you invite for the first 90 days.

The Affiliate Program is available to all verified account holders of Independent Reserve, and you can find further details on the Settings page.

For more details see the affiliate program page

System Security

At Independent Reserve we go to great lengths to ensure the security and integrity of the system and the cryptocurrency held within.

Our core servers are securely located at two Tier 3 data centres, in Sydney, Australia. This allows us to synchronously replicate all data across both locations in real-time, to ensure zero data loss should disaster strike. To ensure system continuity, we have a fully configured production environment in a secondary data centre, ready to fail over to should the need arise. Our data is signed and encrypted using geographically dispersed keys, spread across four data centres. We utilise cold storage to hold the majority of cryptocurrency completely offline.

Email Authenticity (PGP)

Emails sent from Independent Reserve may be PGP signed, which provides evidence that Independent Reserve transmitted the message, and that it was not tampered with during transit. To verify this, you will need to copy the public key provided below into a suitable email program or cryptographic toolset such as GNU Gpg4win.

-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: GnuPG v2.0.22 (MingW32)
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=g0R/
-----END PGP PUBLIC KEY BLOCK-----

You can enable PGP signing for your account via the Profile screen.

Airbridge™ API

Independent Reserve features a JSON API known as Airbridge™. See Airbridge™ API specification.

Making a Complaint

Let us know of your concerns by creating a new support ticket

  • Category - Other
  • Query Type - I have a complaint
  • Outline the details of your complaint in the support ticket text box
  • Attach any relevant documents to the support ticket.

We will attempt to resolve your complaint by:

  • Providing written acknowledgement of your complaint within 10 days
  • Work with you to ensure we fully understand your complaint and your desired outcome
  • Do what we can to resolve the problem
  • Keep you informed of our progress
  • Provide a final, written response within 45 days of the date we received your complaint.