Frequently Asked Questions

If you’re an existing client and are having trouble logging in, the fastest resolution is via our unable to logon form . Alternatively send us an email at support@independentreserve.com .

If you are able to login, please request assistance via our support screen . This allows you to send us messages securely, protecting any sensitive data related to your account.

If you are a new user, you can email us at support@independentreserve.com .

Please note that we will never ask you for your password and it is never safe to give out your password.

Independent Reserve facilitates trading Bitcoin, Ethereum, Ripple (XRP), USD Coin, Tether USD, Aave, Cardano, Basic Attention Token, Bitcoin Cash, Compound, Dai, Dogecoin, Polkadot, EOS, Ethereum Classic, The Graph, Chainlink, Litecoin, Decentraland, Matic, Maker, The Sandbox, Synthetix Network Token, Solana, Uniswap, Stellar Lumens, yearn.finance and 0x in four fiat currencies: AUD, USD, NZD and SGD.

International clients may deposit USD or NZD directly via SWIFT transfer.

You can view our latest exchange rates in the FX Rates section of this page.

Australian customers may deposit AUD funds via Electronic Funds Transfer. Electronic Funds Transfer deposits are generally processed within 1-2 business days. Once your account is verified, you will be issued a unique deposit reference to include on all of your electronic funds deposits. After the deposit is processed, an email will be sent notifying you that the funds are available in your account.

Electronic Funds Transfer deposits of Aud 100 .00 and above are free. Deposits below this amount incur a Aud 0 .99 fee. Electronic Funds Transfer deposits are usually processed within one business day, but please allow at least two business days before contacting our support staff. Please note that banks do not process Electronic Funds Transfer transactions on weekends or public holidays.

Deposits made by Electronic Funds Transfer that do not contain your unique deposit reference may attract an Incorrect / Missing Reference fee.

See the Fee Schedule for a list of all fees and charges.

Customers in Australia can make instant AUD deposits via the Osko system using Independent Reserve's PayID. Depending on the PayID you are assigned, we may also provide a reference/description code that you will need to include on the transfer. If you see no reference code on the Independent Reserve PayID deposit screen, then no reference code is required. For most accounts, Osko deposits up to $ 20,000 .00 made during a 24 hour period will be processed and credited to your account instantly. Larger deposits will be held for review, please send a support message if you wish to increase your daily deposit limit.

After the deposit is processed, an email will be sent notifying you that the funds are available in your account.

Osko deposits above $ 100 .00 are free.

See the Fee Schedule for a list of all fees and charges.

International clients may deposit funds into our USD or NZD bank account account via SWIFT transfer. Please note that only Singapore customers may deposit and withdraw SGD at this stage.

It is essential that the source of the funds are held in an account name matching that of your Independent Reserve account. Funds received from a different account name can not be credited to your account.

Before initiating a transfer, it is necessary to create a Pending International Transfer via the Accounts screen. This allows us to quickly identify the source of the funds and correctly credit them to your account. There may be a delay in crediting funds to your account if funds are sent without a Pending International Transfer.

SWIFT details are available on the Accounts screen. SWIFT transfers typically take 2-3 business days before funds are available to you. Please allow at least 3 business days before making an enquiry regarding funds not yet appearing in your account.

Independent Reserve does not control the conversion rate used for funds received in currencies other than USD or NZD, so it is recommended that funds be transmitted in USD or NZD.

USD or NZD deposits of $ 5,000 .00 and above are free. Deposits below this amount incur a $ 15 .00 fee in the currency you send, which will appear in your Independent Reserve account.

See the Fee Schedule for a list of all fees and charges.

Clients may deposit cryptocurrencies directly to their Independent Reserve account via the Accounts screen. You will be given a unique wallet address to send funds to. Once your cryptocurrencies have been sent, you should see the funds appear in your account after approximately 10-15 minutes, marked as Unconfirmed. It takes approximately 20 minutes (see confirmations below) for the transfer to be confirmed by the network and for the funds to become available for trading.

You can find your wallet address on the Accounts page - select the currency row you're interested in and then click the Deposit button at the top of the page. You may generate a new wallet address once your existing address has at least one deposit on it by clicking the Manage all xxx addresses link in the right side bar.

For a transaction to be considered final, we require a certain number of confirmations on the blockchain. These differ per cryptocurrency:

Withdrawals from your AUD, USD, NZD or SGD account are initiated from the Accounts screen. Funds may be transferred in AUD, USD, NZD or SGD, to bank accounts held in supported countries, providing the account name matches that of your Independent Reserve account. We are unable to transfer funds to a bank account that is held in another person or entity’s name. Please note that we can only process SGD withdrawals for Singapore customers at this stage.

AUD withdrawals can be made via EFT (free of charge), or to a PayID or NPP enabled bank account ($1.50 charge). EFTs are typically processed the next business day, whereas PayID/NPP withdrawals are processed immediately and should be credited to your bank account in minutes.

In the case of withdrawing from your Independent Reserve USD account to an Australian AUD bank account, we will first convert the funds into AUD. You can view our latest exchange rates in the FX Rates section of this page. International or non AUD withdrawals incur a $ 50 .00 fee. It takes typically 2-3 business days before the money is received in your account. Minimum withdrawal amount is $ 50 .00

See Fee Schedule for a list of all our fees and charges. Please be aware that in some cases your bank, or an intermediary bank may charge additional fees outside of our control.

For your protection, some withdrawals are approved manually by Independent Reserve before being processed. We realise this may cause some inconvenience, but please consider that we do this in the interests of your security.

In some cases, Independent Reserve may request your bank account details. We will make a small deposit to that account, requesting proof of that deposit before approving your withdrawal. We do this to mitigate the risk of identity theft and comply with Australia’s AML regulations. We apologise for any inconvenience or delay this may cause.

If you have entered incorrect bank account details for any transactions, please contact us immediately via our secure Support screen.

To withdraw any cryptocurrency from your Independent Reserve account, follow the prompts via the Accounts screen. You will be prompted to add a new address, where you can specify the address type and description. Once added, you can select this address, enter an amount, and you will see a transaction appear in the Pending state, and that amount will no longer be available for you to trade.

For your protection, certain cryptocurrency withdrawals may be flagged for manual review by our staff before being processed. We realise this may cause some inconvenience as some transactions may take several hours to be approved, but please consider that we do this in the interests of your security. Once we have approved the withdrawal, you should see the cryptocurrency arrive in your own wallet within seconds. The transaction status will be updated to show the progress of the transfer.

Independent Reserve facilitates trading cryptocurrency in four fiat currencies: AUD, USD, NZD and SGD.

Independent Reserve features a multi-currency order book which automatically converts all open orders into your currency of choice. This means that you can take advantage of the full pool of open orders to always get the best possible price when trading cryptocurrency, as someone using AUD can transparently buy cryptocurrency from another user who trades in AUD, USD or NZD, and vice versa.

You can view our latest exchange rates in the FX Rates section of this page.