Support

Cryptocurrency Overview

Deposits

Withdrawals

Trading

Trading is the process of buying and selling cryptocurrency for AUD, USD and NZD.

AutoTrader

AutoTrader is a unique framework for trading strategies using predefined strategy templates. Strategies can be created to perform various automated tasks, such as an AutoBuy dollar cost averaging strategy.

For more information on AutoTrader and the available strategies, see AutoTrader help.

FX Rates

Independent Reserve uses competitive exchange rates for all currency conversions used during multi-currency trading. Please note, that these rates are continually changing and may be slightly different when your trade is processed.

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Referral Program

Our Affiliate Program allows you to become a part of the success of Independent Reserve and earn real money in the process.

Join our Affiliate Program and invite your friends to earn a 50 % revenue share of all brokerage fees paid by the person you invite for the first 90 days.

The Affiliate Program is available to all verified account holders of Independent Reserve, and you can find further details on the Settings page.

For more details see the affiliate program page

System Security

At Independent Reserve we go to great lengths to ensure the security and integrity of the system and the cryptocurrency held within.

Our core servers are securely located at two Tier 3 data centres, in Sydney, Australia. This allows us to synchronously replicate all data across both locations in real-time, to ensure zero data loss should disaster strike. To ensure system continuity, we have a fully configured production environment in a secondary data centre, ready to fail over to should the need arise. Our data is signed and encrypted using geographically dispersed keys, spread across four data centres. We utilise cold storage to hold the majority of cryptocurrency completely offline.

Email Authenticity (PGP)

Emails sent from Independent Reserve may be PGP signed, which provides evidence that Independent Reserve transmitted the message, and that it was not tampered with during transit. To verify this, you will need to copy the public key provided below into a suitable email program or cryptographic toolset such as GNU Gpg4win.

-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: GnuPG v2.0.22 (MingW32)
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=g0R/
-----END PGP PUBLIC KEY BLOCK-----

You can enable PGP signing for your account via the Settings screen.

Airbridge™ API

Independent Reserve features a JSON API known as Airbridge™. See Airbridge™ API specification.

Making a Complaint

Step 1: Let us know of your concerns by creating a new support ticket

  • Category - Other
  • Query Type - I have a complaint
  • Outline the details of your complaint in the support ticket text box.

Step 2: We will attempt to resolve your complaint by:

  • Acknowledging your complaint and ensuring we understand the issues
  • Do what we can to resolve the problem
  • Keep you informed of our progress
  • Provide a final response within 45 days.

Step 3: External Review

If for any reason we are unable to resolve the complaint within 45 days, or you are not happy with our final response, you may refer your complaint to AFCA.

AFCA offers a free, independent dispute resolution service for the Australian banking, insurance and investment industries. You can contact AFCA on 1800 931 678, or by writing to the Australian Financial Complaints Authority Limited, GPO Box 3, Melbourne, VIC 3001, or online at www.afca.org.au